Your tracking number will be sent to you by email once your shipment has been sent. If you think we have not sent you a tracking email, before contacting us, please be sure to check your spam folder for this email just in case it has been caught there as this is not uncommon.
In the first day or two, for EMS and SAL shipment, here are often delays by the courier in getting the tracking number in the system and this is nothing to worry about. Let us know if the number is not in the system after this period.
You, the customer, are responsible tracking your order and checking on progress to see if there are any issues. We simply don’t have the manpower to track all our orders on a daily process.