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Packing and Shipping
Tyga Performance uses UPS, EMS (Express Mail Service) or SAL (Economy Airmail) for most shipments. Occasionally we use another method if the customer gives us special instructions to do so. The shipping cost is accurately calculated on the website when you order. Unlike most other companies, we have designed a shipping module on our website which does not simply add the shipping cost of each additional item. Instead we pass on any saving through consolidation of multiple item orders. This way, we save you money and hopefully we benefit too by more orders. We receive a discount with UPS and EMS which we pass on in full to our customers. As a result of these features, occasionally, the calculation will be substantially different to the actual amount it costs us to ship the order. In this case, you will be notified and if the shipping is not enough, we will give you the choice of paying the balance or refunding you in full. If the shipping payment was too high, we will give you the choice of a refund of the difference between the actual shipping cost and what you paid, or a credit note for your next purchase.
Our website offers you the choice of courier. Usually, there will be one which is much cheaper than the other. However, it depends on destination and nature of order. EMS is a lot cheaper on bulky items such as bodywork, even though we have negotiated excellent discounts with UPS. We do all in our power to keep shipping to a minimum.
Shipping by UPS takes two to three working days to most destinations in Europe, Asia, USA or Australasia. EMS takes a little longer at around three to five working days and SAL typicaly 2-3 weeks but allow 4 just in case. Within Asia shipments generally take less time.
Please note:
Orders using UPS are shipped daily*
Orders using EMS and SAL are shipped on Wednesdays and Fridays*
* While every effort is made to have your order ready for the next scheduled shipping date, we can not guaratee this will happen due to many factors beyond our control. We will do our best to prepare your shipment so it can be sent as soon as possible but due to the complex nature of our products, there may be a few days delay betwen placing the order and us shipping it to you. If you are uncomfortable with that, then we recommend that you send us an email before placing your order if you are working to a deadline annd to let us know and we will give you the latest information and you can make a decision to order or not.
Feel free to use the comment box on the order to explain if an order is urgent and we will do our best to get an order to you in time or advise if this may not be possible.
We would rather not have the order than to disappoint you!
Both the weight and the size of the shipment will affect the total price of shipping. We therefore consolidate shipments into as few boxes as possible, to keep shipping costs to an absolute minimum. In most cases, your shipping charge will be shown. However, if the shipment is large (many items or 20kgs +), we will give you an estimate and then give you the exact amount when your shipment is packed and ready to go. We always do our best to make sure you get the best value for money on your shipping charges.
After making the order, be sure you received our email confirmation with details and order number which should be used when making any enquiries about your shipment. If you did not receive an order number, it is probably becasue you did not return to our website after paying by Paypal. Please kindly send us an email and explain the situation with any specific details such as the comment box and shipping address if different from the primary one because this information will have been lost after you logged off our site. If the confirmation mail went through, it is not necessary to send us an emai if your order details are correct.
Our experienced team of packers carefully wrap every part in paper/and or bubble wrap before placing it into sturdy cardboard boxes to make sure your shipment is fully protected. Each box is labelled fragile. Unless you give us instructions to the contrary, your shipment will be valued at the price of the goods. Any damage or loss can then be settled in full by the courier in the event of a claim. Please inform the courier and us immediately if a box has been damaged, even before opening it.
We do not offer 24 hour turn around on orders. This is small and specialised buisiness with a vast range of complicated orders and stock to process. Although we do our best, it is not always possible to get your order shipped within 2 or 3 working days and in fact it can take a week or more. This is for many reasons and behind the scenes everyone at TYGA is doing their best to get all the orders out as quick as is humanly possible. Unless you have a good reason (like a race or booked rack day coming up) please wait patiently for your parts. If you don't feel comfortable with this situation, we would prefer you you did not order from us because this is our system and stressing everyone out does not make for smooth happy business environment. Think first, if you don't get your slip-on silencer for another few days, will it really kill you?
Your tracking number will be sent to you by email once your shipment has been sent.
In the first day, there are often delays by the courier in getting the tracking number in the system and this is nothing to worry about. Let us know if the number is not in the system after this period.
You, the customer, are responsible for all charges at destination. We cannot predict what these charges are and you should request for that information with the relevant government bodies concerned. In our experience, most shipments to the US and Singapore do not have to pay any duty. Australia now has a free trade agreement and there is NO LONGER ANY DUTY for Australian orders, however for shipments to the EU, New Zealand, Canada, Korea and Japan, there may be duty to pay.
Returns and claims
If you are not satisfied with a part we send you, please contact us (with photos if necessary) and we will investigate*. Each case will be decided on by its own merits. If we decide to replace the part, you will be asked to return the defective part at your own cost and the replacement will be sent to you on receipt of the returned part. No refunds are possible. Tyga will not pay for the fitting of replacement parts. Used parts by their nature are less than perfect and we cannot guarantee they will be free from flaws or imperfections.
*Electrical parts are sold in 'tested as working' condition, and are not returnable.
We are not responsible for any items lost or damaged during transit
If your item is damaged when you receive it, you should file a claim with your local Post Office or UPS office.
All items are careful checked for quality before leaving our premises. If you have a complaint about a product, notify us immediately. We will discuss the nature of the complaint and settle the claim as we see fit. We may request photographic or other proof. Claims for damaged or defective goods may only be made within seven days of receipt.
If it has been a while since your item was shipped and you still have not received it, we will not under any circumstances provide any refunds for item 'lost' during shipment without first investigating the nature of the claim. This will take a minimum of 30 days before we are able to make a decision due to postal and other courier regulations on the filing of lost package claims.
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